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How do you make the best use of your
enewsletter - this is a question we often get asked. This
month we feature some answers from Jeanne Jennings. We also
include an article by John Maxwell which encourages each of us
to make the most of each day. Maxwell puts it this way "If you
want to be successful, don't wait for tomorrow. Just do it
now." | 


Accidental publisher
by Jeanne Jennings
There's been some buzz in publishing
circles recently about "accidental publishers," companies that
publish content even though that's not their primary business.
Does your company send e-mail newsletters to customers or
prospects? If so and that's not your primary business, you're
an accidental publisher, too. Taking the analogy one step
further, that makes the person who's primarily responsible for
your e-mail newsletter its editor. Even though your official
title may be marketing manager, CRM (define) specialist, or
owner, if you're in charge of what goes into the e-mail
newsletter you're an editor, too. The editor's role is
two-fold: you must ensure the e-mail newsletter supports
business goals while making it engaging to readers. It's a
balance. Present your business messages in an e-mail no one
reads and you fail. Develop an e-mail readers love but that
doesn't support your business goals and you still
fail.
Visit
Jeanne's website | 
Making your newsletter work
One way to make your e-mail newsletters
work in your role as editor is to borrow the tools publishers
use and embrace them, rather than shy away from them. Here are
some tips. Editorial CalendarKeep a running
calendar of topics to be included in your e-mail newsletter.
Plan ahead as much as possible. If yours is a
business-to-business (B2B) audience, for instance, you might
plan to include highlights of the big industry conference that
happens each October in your November e-mail newsletter.
Editorial MeetingOnce you have general
topic ideas, you can get more specific about content for each
issue in an editorial meeting. The best editorial meetings are
interactive. They start as brainstorming sessions, ending with
a list of specific items to be included in the
newsletter. Who should attend the editorial meeting? Anyone
who provides content for your e-mail newsletter or who has an
interest in its success. This could include people within your
company, your creative agency (if you work with one), and
outside contributors, such as business partners, freelance
writers, and topic advisors. Everyone who's invited should
bring ideas for articles or items with them. Be sure to remind
them of the publication's business goals and provide
information about your target audience. Lead by example; come
armed with a bevy of great ideas. Production
ScheduleA set production schedule can save lots of
time and headaches. If yours is a monthly publication, your
schedule might look like this:
- 10th of current month: Hold editorial meeting.
- 17th of current month: Get final approval on copy.
- 24th of current month: Get final approval on copy in
design.
- 30th of current month: Get legal approval.
- 3rd of next month: Send out newsletter
By having
roughly the same dates every month, people can get into a
groove for when items are due. You're also more likely to be
able to maintain a consistent send date, which may help opens
and clicks as people get used to looking for your newsletter
around the same day or time. OwnershipIf
there's one thing the best "real" editors feel, it's ownership
over their publications. There's passion there; their
publications are like their children. They care. One issue
many accidental editors deal with is how much ownership they
actually have. Is their job just to compile what other people
provide? Fixing typos is a no-brainer, but what about issues
of tone and voice? What if the content provided doesn't fit
with business goals or isn't really relevant for your target
audience? The level of ownership you'll be able to exert
will vary from company to company and from person to
person.
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What makes some newsletters work
Often, e-mail newsletters with low
ownership, where information is gathered from a number of
different sources and published as is, aren't as effective as
they could be. Some have a bulletin-board quality: the
pieces are put together almost randomly with no overarching
content strategy. These newsletters are often no more than the
sum of their parts; in some cases, each part's effectiveness
is even diminished. Others end up being too directly
promotional and not engaging enough. Consider the following
two items, either of which may have been submitted by a
content partner for a March e-mail newsletter. Copy
item A: XYZ is the leading manufacturer of free online
games. We offer you great games to play,including:
- Classic titles
- Sports games
- Action titles
- Children's games
Make the most of your game time
with XYZ -- check out our newest games now! Copy
item B: Excited about March Madness? Stage your own online
tournaments playing family and friends with Football Fever,
free online from XYZ. Even if you don't have footy dreams,
you'll love the games we offer:
- Tetris, the classic
- Rally Race, for action
- Match-It! , for children 3 and up
And much
more! Both are factual. Both get the point across about
the free gaming Web site. But B is more specific and engaging.
It's better content for an e-mail newsletter. A is just a
generic ad. What if this content partner provided A, the
same exact one, month after month? Bor-ring. Much better, for
the provider, you, and your readers is to target the message
to something of interest (say, football in February) and
mention specific, different games each month. What if your
content partner doesn't have the expertise or time to craft a
new, engaging item for each newsletter? What if they don't get
the tone and voice, or they don't understand why the item on
the right is more engaging? As an editor, you owe it to
yourself, your company, and your readers to try to help. Offer
to have someone at your organization or agency write the copy
for them. Sometimes, a partner can provide information on
things that are new or especially popular, and you can then
write about those items. Sometimes you may do your own
research, identify things on their site that would interest
your readers and write copy based on that. You still want to
get their OK, but by having the copy written in a format that
fits with your e-mail newsletter, you do everyone a
favor.
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START NOW
By Dr. John C. Maxwell
In the early 1970's, I had the opportunity
to hear a speech by W.Clement Stone, co-author of one of the
best-selling motivational books of all time, "Success Through
a Positive Mental Attitude." At age 6, Stone was hawking
newspapers on the streets of Chicago to help his widowed
mother pay the rent. He had his own newsstand at 13, and later
founded what would become a multibillion-dollar insurance
empire with $100 of his hard-earned savings. Stone's own
rags-to-riches story convinced him that, with a positive
mental attitude, anyone could become successful. The formula
for achievement that he shared with us that day allowed no
room for procrastination, however, "When you wake up in the
morning, start with the phrase,'Do it now, do it now, do it
now, do it now,'" he said, adding that we should repeat those
three words 50 times in the morning and 50 times before
bed. The message he wanted to ingrain in our heads was
simple: If you want to be successful, don't wait for tomorrow.
Just do it now. Stone, who died in 2002 at the age of 100,
was a prime example of the power of starting. He didn't let
significant obstacles deter him from becoming successful
because he understood that the journey of a thousand miles
really does begin with one step. And there's no time like
the present to take that first step. I don't know what you
need to start. Maybe it's an MBA program. A foreign-language
course. A leadership training program. An exercise regimen. A
new way of running meetings. A complete overhaul of your
hiring process. The search for a new job. It doesn't matter
what it is. Just start now.
Check
out some other Maxwell
articles | 
Three more reasons
If you're still wavering, let me give you
three more reasons why you should start now.
1.
Start now because today matters. That phrase—today
matters—isn't just the title of my latest book. It represents
a deep conviction I have that, to borrow a line from Benjamin
Franklin, "One today is worth two tomorrows." Here's what I
believe. Most people—including many leaders—over-exaggerate
yesterday, over-estimate tomorrow, and under-estimate today.
The fact of the matter is that the "good old days" were never
as good as we remember them to be, and tomorrow often isn't as
productive as we think it will be. Today is the day that
matters, the day with the greatest potential for
accomplishment.
2. Start now because it removes the
greatest barrier to your success. Do you know what that
barrier is? It's what W. Clement Stone warned against:
Procrastination. Anyone who brags about what they're going to
do tomorrow probably did the same thing yesterday. My friend
Dick Biggs made a tremendously insightful comment one day
while we were having lunch together. "John" he said, "let me
tell you what the greatest gap is. The greatest gap is between
knowing and doing." That is so true.
3. Start now
because it is the open door for opportunity. It's the
job that never started that takes longest to finish. And let
me tell you something—you cannot win if you do not begin. You
must go through the door of opportunity when it opens to you,
because you never know how long it's going to stay open or if
it will ever open again. I love this statement by Karen
Lamb: "A year from now you may wish you had started today."
Those are strong words of caution, especially for people who
are reluctant to start because they're comfortable with the
status quo, they're afraid of failure or they don't want to
put forth the effort. This highlights a problem that is all
too prevalent in the 21st- century marketplace: We want the
rewards of success without paying the price.
Unfortunately, as Seth Godin—author of "Purple Cow" and
"Permission Marketing" — pointed out in the May 2003 issue of
"Fast Company," you can't have one without the other. "You
don't win an Olympic gold medal with a few weeks of intensive
training," Godin wrote. "There's no such thing as an overnight
opera sensation. Great law firms or design companies don't
spring up overnight. Every great company, every great
brand, every great career has been built in exactly the same
way: bit by bit, step by step, little by little." In other
words, there is no magic solution to success. But there is a
first step, and that first step is starting. Not tomorrow, but
today. Not next week, but now.
This
article is used by permission from Dr. John C. Maxwell's free
monthly e-newsletter 'Leadership Wired' available at
www.MaximumImpact.com.
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