What is the Using the Net newsletter service? 
This is a Web-based service that helps businesses and organisations interact with their audience through professional-looking e-newsletters. It connects large groups of customers, members and fans in a way that's more immediate, more personalised and, in many cases, more effective than print.

What does "Web-based" mean?
It means that our server handles just about everything, from storing your audience information and campaign graphics to sending your campaigns and tracking your response. It also means your account is accessible from any computer with an Internet connection, day or night.

What do I need to use Using the Net?
Things you will need: 1. An Internet connection, 2. A working email address, and 3. An interest in communicating with your audience through email.

What do I NOT need?
Things you will not need: 1. HTML knowledge, 2. Graphic design skills, 3. A server, or 4. an IT department. There is no software to install and no database to maintain, and unlimited help for even the least technologically inclined among us

How is Using the Net priced?
Using the Net carries a one-time setup and design charge and a monthly subscription that covers all of your account features and storage. For full pricing click here.

How secure are the lists I store on Using the Net?
The Using the Net website is protected by a DIGITAL SSL CERTIFICATE. Digital Certificates (or DCs) are a standard software application loaded onto the web server that provides a secure encrypted link (SSL-secure socket layer) between a website and a customer. DCs provide protection for the data which is being transmitted through the Internet and make it harder for hackers to crack passwords and gain unauthorised access.
Digital certificates are in compliance with the Privacy Act requirement for secure transfer of personal customer information. No other customer will ever see your lists or your data. Recipients of your emails will never see your lists. Your lists, content and data are protected by a username and password you control.

What if I don't really have a list of my own?
Then it's time to start building one. Collect names and addresses every chance you get: at the cash register, over the phone, on the website and at events. Using the Net helps you grow your list with an audience signup that encourages new people to join your list from your website and every email you send.

 How do I get started using Using the Net?
Go to the Open an Account  page or drop us an email.  Depending on your design template needs, we can usually have you up and running in a day or two. Once your account is open, you can begin importing your lists and creating your first campaign.

What if I need help along the way?
No problem. We would love to help as we know what it is like learning a new skill. There's an email address at the bottom of every screen, and we encourage you to use it. Don't see your question here? Send it our way.